Working with Customers Diamonds and Jewelry

As a general rule we reserve our bench services for diamonds purchased from Whiteflash. However, we do make exceptions, under certain circumstances and provided certain conditions are met. For example, if you are purchasing a Whiteflash diamond and wish to use your existing diamonds as side stones, or if purchasing a Whiteflash diamond as a match to an existing diamond for earrings. Other circumstances may apply as well, so feel free to inquire.

There is inherent risk in handling and setting diamonds although problems are rare. We only work with customer diamonds with the express understanding that Whiteflash is not liable for any damage, loss, theft, mysterious disappearance or any other potential danger. We strongly recommend that customers carry personal jewelry insurance for their high value items, and that they understand the coverage deductibles and exclusions. In order for Whiteflash to agree to work on a customer’s diamond the following conditions must be met.

• The diamond must be lab certified by either GIA or AGS. (Customer must provide the original lab certificate with the diamond)
• Customer submits copy of insurance policy covering the diamond
• Customer signs legal waiver of liability

Whiteflash employees and craftsman take all normal precautions to ensure the safety and security of all orders.

All diamonds to be submitted to Whiteflash must be pre-authorized. Upon receiving a customer’s diamond it is inspected carefully and verified against the certificate by our staff gemologists. It is then photographed in detail before any work is done on it. After completion of the project the item is verified and photographed once again before shipping or delivery.

We also provide services related to setting Whiteflash diamonds in customer supplied settings. A waiver of liability is similarly required for customer’s jewelry item before work can be performed. Whiteflash will take all precautions to safeguard the customer property but assumes no liability for any damage, loss, theft, mysterious disappearance or other hazard.

• $150 to set a customer’s diamond or setting. Applies to orders that include a customer’s diamond being set into Whiteflash setting, or customer’s setting being set with Whiteflash diamond.

We do not provide service on products where neither the diamond nor the setting was purchased from Whiteflash.

To be helpful to local customers owning products from one of the designer brands we carry, Whiteflash will attempt to facilitate service for product purchased from another retailer. However, we will not perform that service in our shop. Our role in cases where the customer has purchased the diamond and designer item from another retailer will be limited to communications and logistics. In certain cases we may be unsuccessful in facilitating that service and will decline involvement.

Any orders involving customer supplied diamonds or jewelry items are subject to shipping fees which include insurance based upon customer supplied valuation of the submitted property.

No warranties or guarantees or complimentary services such as ring re-sizing are expressed or implied regarding the customers property.

*Please Note: Whiteflash does not accept customer supplied precious or semi-precious colored gemstones or diamond melee (small uncertified diamonds) for setting. We accept customer diamonds only for setting into Whiteflash catalogue settings or settings from our designer partners including Tacori, Verragio, Simon G, Ritani, Vatche, Danhov and Benchmark. Our Custom Design Service is available only for certified diamonds purchased from Whiteflash.