Upon understanding the parameters of the diamond you would like to have custom cut, Whiteflash will provide you a free quote with a guaranteed minimum color, clarity and carat weight. Please allow 2 to 3 business days for us to communicate with the factory, verify available rough, and respond with a detailed quote. Because rough is sometimes scarce and costs subject to change, pricing is only guaranteed for 2 business days after quote has been delivered.
Any upgrades accrue to the benefit of the customer. For example, if the quote is for an F color and the lab grades it as E, the price does not increase unless otherwise specified.
A minimum 20% deposit is required at the time the quote is accepted. The deposit is non-refundable provided that the diamond meets all stated qualifications.
Payment of balance is required within seven business days of notice that the finished stone has met all requirements, and the lab report and diagnostic images have been shared with you. The diamond cannot be shipped prior to payment in full. If payment in full is not received within the required time, Whiteflash reserves the right to liquidate the diamond and retain a 20% re-stocking fee.
The deposit is non-refundable and will serve as the 20% re-stocking fee should you decide for any reason not to complete the transaction. Any amounts paid above 20% will be refunded to you.
Most custom cut diamond requests are for A CUT ABOVE® Super ideals and the diamond is guaranteed to meet all
qualifications and specifications for the brand. Should the finished diamond not meet the guaranteed quality or weight, you will have no obligation to proceed with the purchase. We will either try again or refund all of your money, at your sole discretion.
Most custom cut projects are completed within four to six weeks. If for any reason Whiteflash cannot complete the project within eight weeks, you will have the option of a full refund of any money paid including deposit.
Laboratory Certification and Whiteflash Evaluations
Upon completion of cutting the diamond will be sent from the factory to the Gemological Institute of America (GIA) for certification. You will be notified at this point that the diamond has passed initial quality control.
The diamond will then be shipped to Whiteflash for further examinations and light performance imaging. You will be notified again after the diamond passes final review and all diagnostics will be provided. The diamond will then be prepared for shipment.
Fancy Shapes: At this time we only take custom cut orders for round diamonds.
Flawless Diamonds: We can only guarantee IF (internally flawless). We will try for FL (flawless) but cannot guarantee that grade.
Minimum size: There is no strict minimum size for a custom diamond cut, although .30ct is typically the smallest we cut and usually for multi stone pieces such as 5 stone rings, tennis bracelets and necklaces. We recently made history with this 100 stone
custom cut diamond necklace!